Virtual reference service - a reference and bibliographic service of the BIC, in an online format designed to serve remote users (http://lib.tarsu.kz/index.php/en/servis-2/onlajn-obsl-2), related to the search for information on the entire range of thematic areas.

The virtual reference service performs:

- requests for the availability of a specific document in the funds of the Library and Information Centre;

- thematic queries (references containing a list of documents on a specific topic);

- factual queries (information about a specific event, organization, famous person, definition of the term in reference books, encyclopedias, etc.). For this query, the user receives a certificate indicating the source of information;

- clarifying queries.

Requests are accepted daily in Kazakh and Russian and are processed in the order they are received. The deadline for completing requests is from 1 to 3 days.

The archive of completed requests allows you to find the necessary information yourself. Mainlimitations:

The following issues are not considered: issues that go beyond the thematic focus of the Library and Information Centre; that require clarification and interpretation of laws and regulations; related to the need to provide training information (solving mathematical, physical, chemical and other problems, writing text works – essays, term papers, theses, etc., translation of texts); incorrectly formulated.